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Zero Tolerance Anti-Fraud Culture – Sample Guide

NAV4a


Zero Tolerance Anti-Fraud Culture

This principle is concerned with going beyond ‘tick-box’ or ‘paper’ compliance by establishing a culture across the organisation in which fraud and bribery are unacceptable. For small or medium sized businesses this is about demonstrating a clear, unambiguous message to all staff and business partners of what is acceptable behaviour and what is not.

Fraud management involves more than merely compiling anti-fraud policies. Individual members of staff have an important role to play in combating fraud, under the right conditions staff are themselves an excellent deterrent against fraud. The vast majority of staff, contractors, suppliers and  customers are honest however there is a dishonesty minority who will spoil the game. It is important to appeal to the honesty majority in order to tackle the dishonest minority.

Creating an anti-fraud culture involves:

  • Having a clear statement of ethical values;
  • Maintaining good staff morale
  • Promoting awareness of fraud for staff, Board members, suppliers and customers;
  • Recruiting honest staff (checking references etc); and
  • Establishing a clear anti-fraud policy and fraud response plan;

Each of these elements are considered in detail below.

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